Shipping globally comes with complexities, and we want to ensure you have all the information upfront. When ordering from Model Industrial Studio to locations outside our base country, please be aware that your package may be subject to import duties, taxes (such as VAT or GST), and customs processing fees imposed by your local government.

These charges vary significantly depending on your country's regulations - typically ranging between 10-30% of your order's declared value - and are your responsibility to pay upon delivery.

We have no control over these fees, and they are not included in your shipping cost at checkout. To avoid surprises, we strongly recommend checking with your local customs authority for estimates before placing your order.

Our team strictly complies with international trade laws : we always declare the full value of shipments accurately and never mislabel items as "gifts," as doing so could cause legal delays or penalties for you.

While we select reliable carriers to minimize transit issues, customs delays or inspections are beyond our influence and do not qualify for shipping refunds.

At Model Industrial Studio, we understand that professionals and businesses often require multiple units for productions, events, or resale. That's why we offer tailored bulk order solutions designed to provide both value and efficiency while maintaining our high standards of craftsmanship.

For qualifying bulk purchases, we provide tiered discounts to make larger orders more cost-effective. Orders of 5-9 items receive a 5% discount along with our standard flat-rate shipping, while orders of 10 or more items qualify for a 10% discount plus free standard shipping (applicable to packages under 5kg; heavier shipments incur a reasonable surcharge of $10 per additional kilogram to cover carrier costs). These structured discounts allow you to scale your purchases while keeping budgets manageable.

Beyond pricing advantages, bulk orders come with dedicated support to streamline your experience. You'll work directly with an account manager who coordinates all aspects of your order, from design approvals to production scheduling. While we maintain our typical 2-week turnaround whenever possible, bulk orders receive priority in our production queue to help meet your timelines.

We do require a few additional steps for bulk purchases to ensure smooth execution. All bulk orders require a signed service agreement outlining project details and a 50% non-refundable deposit (slightly higher than our standard custom order deposit due to the increased resource commitment). Please note that discounts apply only to our in-stock and standard catalog designs - completely custom commissions are priced individually based on complexity.

For clients with urgent needs, we may be able to accommodate expedited production slots (subject to availability and additional fees).

A few important reminders : all sales become final once production begins as outlined in our standard Terms & Conditions. The weight limits on free shipping help keep our operations sustainable while still passing along significant savings. And for any projects involving licensed characters or commercial usage, additional agreements will be required to properly address intellectual property considerations.

We're committed to making bulk purchasing a seamless and rewarding experience. Whether you're outfitting a film crew, stocking a haunted attraction, or building retail inventory, we're here to help you get the most value from your order. For personalized bulk order assistance or to discuss specific project needs, please contact our sales team before placing your order.

Our contacts : query@model-industrial.com
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