FAQs
Frequently Asked Questions. For More Inquiries, Contact Us

GENERAL INFORMATION ABOUT SILICONE MASKS

1. WHAT ARE SILICONE MASKS, AND HOW ARE THEY MADE?

Step into a world of unparalleled realism with our silicone masks, where artistry meets cutting-edge technology. Made from premium medical-grade silicone, these masks are designed to fit comfortably and move naturally, capturing every subtle detail of human expression. Each mask is a labor of love, created by talented artisans who blend traditional craftsmanship with modern techniques. From the initial sculpting and molding to the final hand-painted details, every step is carefully executed to bring your character to life. All masksare custom-made and undergo pre-shipment video approval (see Terms &Conditions). Built to last, these masks are not just a purchase—they’re an investment in creativity, durability, and endless possibilities for collectors, performers, and enthusiasts alike. By purchasing, you agree to our Terms & Conditions.

2. HOW DURABLE ARE SILICONE MASKS, AND HOW DO ENVIRONMENTAL FACTORS AFFECT THEIR LIFESPAN?

Keep the mask dry and avoid humidity as much as possible. While they are water-resistant, prolonged exposure to moisture or submersion can affect their longevity. If the mask comes into contact with water, thoroughly dry it before storing. For extended wear, take breaks and stay hydrated. All masks are sold 'as-is' after video approval (Terms & Conditions apply). Model Industrial Studio is not liable for damage from environmental factors, improper care, or misuse. With proper care, your silicone mask can remain a reliable companion for your creative projects.

3. ARE SILICONE MASKS SAFE FOR PEOPLE WITH SENSITIVE SKIN OR ALLERGIES?

Our silicone masks are made from medical-grade silicone, which is generally less likely to cause irritation than materials like latex. However, all products are sold 'as-is' (Terms & Conditions apply). We recommend consulting a dermatologist if you have specific skin concerns. While we strive for quality, Model Industrial Studio is not liable for allergic reactions or sensitivities. By purchasing, you acknowledge and accept this responsibility.

4. CAN I EAT, DRINK, OR SPEAK WHILE WEARING A SILICONE MASK?

Our silicone masks are designed for natural movement, including eating, drinking, and speaking. However :

a) Always test comfort and functionality in a safe environment first.

b) Avoid excessively hot liquids or messy foods that could damage the mask. c) Model Industrial Studio is not liable for any difficulties or damages resulting from mask use (Terms & Conditions apply).

When used as directed, these masks can enhance performances and events while maintaining expressiveness.

5. CAN SILICONE MASKS BE USED IN THEATRICAL PRODUCTIONS, HAUNTED ATTRACTIONS, OR MEDIA PROJECTS?

Silicone masks are popular for theatrical performances, haunted attractions, and creative projects requiring realistic effects. For commercial use – including film/TV, streaming, YouTube, or merchandise – prior written permission is mandatory (refer to Terms & Conditions Clause 33). All custom orders require signed agreements and prepayment (Clauses 30-32).

Important : You’re responsible for securing character rights if applicable, and Model Industrial Studio isn’t liable for third-party copyright claims (Clause 35). We’d love to discuss your project at query@model-industrial.com and see your creations shared @modelindustrial!

CUSTOMIZATION & DESIGN

6. DO YOU OFFER CUSTOMIZATION OPTIONS FOR MASKS, PROPS, OR PAINT JOBS?

At our Studio, we're excited to bring your custom visions to life while ensuring clarity about our process. All custom projects require a 40% non-refundable deposit to begin, along with a signed service agreement (Terms & Conditions Clause 30). You can choose from our base colors (White, Asian, Tan-Brown, or Black) or provide Pantone® references/approved photos for precise skin tone matching. Please note we cannot accept refunds after sculpt approval (Clause31), and any design changes during production incur a $30 fee per approved modification (Clause 32). The remaining 60% balance is due before shipping, and all sales become final once production begins (Clause 14). For projects involving licensed characters or commercial use, please contact query@model-industrial.com first. Ready to start your custom creation? Email query@model-industrial.com - we can't wait to collaborate!

7. CAN I REQUEST CUSTOM FACIAL HAIR OR HAIR DESIGNS NOT LISTED ON YOUR SHOP?

Looking for a personalized touch? Our silicone masks offer a range of hairstyles and beard options, but if you have something specific in mind, we'd love to help! All custom hair designs require :

a) Reference photos with multiple angles

b) A 40% non-refundable deposit to begin work (T&C Clause 30)

c) Signed agreement for the design

Please note : Once the sculpt is approved, no refunds can be issued (T&C Clause 31), and changes during production incur a $30 modification fee (Clause 32). Share your ideas at query@model-industrial.com - we'll provide a quote and work together to make your character stand out!

8. WOULD YOU BE ABLE TO DESIGN A UNIQUE, TAILOR-MADE MASK JUST FOR ME?

At Model Industrial Studio, we love turning your ideas into reality with fully custom silicone masks. Using cutting-edge digital technology, we can design masks tailored to your exact specifications — whether it's based on your head measurements, a 3D scan of your face, or a completely original concept. All custom commissions require a 40% non-refundable deposit to begin (T&C Clause 30), and we'll work with you through a signed agreement process. Want a mask inspired by a famous character? Please note, you're responsible for securing any necessary licenses — we can't reproduce copyrighted designs without permission (T&C Clause 42). Our talented team is here to collaborate with you every step of the way. After design approval, no refunds can be issued (Clause31), but we'll keep you updated throughout production. To get started,email query@model-industrial.comwithyour vision—we'll provide a detailed quote and timeline. Let's create somethingunforgettable together!

FIT & COMFORT

9. HOW CAN I MAKE SURE THAT THE SILICONE MASKS FIT PROPERLY, AND SHOULD I GIVE MY HEAD SIZE BEFORE PLACING AN ORDER?

Achieving the perfect fit is essential for both comfort and realism. Our silicone masks are designed to fit most people exceptionally well. Male-fit masks are suitable for head circumferences of 22–24 inches, while female-fit masks work for 21–23 inches. For custom sizing, a 40% non-refundable deposit is required (T&C Clause 30). To find your size, use a tape measure around your head, starting at your forehead and wrapping around the back. If your mask feels slightly loose, wearing a beanie cap can help improve the fit. 

Important : While silicone is naturally stretchy, forcing an improper fit may damage themask and void all protections (T&C Clause 37). We strongly recommend measuring carefully before ordering. All masks are sold 'as-is' after video approval (Clause20). Model Industrial Studio cannot be held liable for fit issues, improper use, or modifications beyond our specifications. Need a tailored fit? We offer custom sizing — email query@model-industrial.com with your measurements. By ordering, you confirm acceptance of these terms (Clause 5). With proper care, your mask will stay in perfect condition for years of adventures!

USAGE & MAINTENANCE

10. HOW DO I PROPERLY WEAR A SILICONE MASK, SLEEVES?

Putting on your Model Industrial mask is simple, but a few tips will help you keep it in perfect condition. Before wearing, remove any rings, bracelets, or sharp objects that could scratch the silicone. Gently stretch the mask’s neck opening with the back of your hands, starting near your ears, and carefully slide it over your head. Use your palms to adjust the mask slowly, making sure the eyes and mouth align just right — be extra careful around delicate areas like the nostrils and edges. 

Important : Never use adhesives or glue with your mask, as this may cause permanent damage (T&C Clause 37). When taking it off, slide your hands inside the mask, stretch it open, and lift it away gently. Note : All masks are sold 'as-is' after video approval (Clause 20). While we provide these care instructions, Model Industrial Studio cannot be held liable for damage from improper wear or modifications. With proper handling, your mask will stay flawless and ready for countless experiences! For repair inquiries, contact query@model-industrial.com.

11. IS IT POSSIBLE TO PUT MAKEUP ON THE MASK, AND WHAT’S THE BEST WAY TO TAKE IT OFF LATER?

Absolutely! You can use powder makeup like eye shadow or blush to enhance your silicone mask. To keep your mask in top condition, were commend avoiding products with sulfur, latex, ammonia, oils, or alcohols, asthese can harm the silicone. Stick to powder-based cosmetics and skip long-lasting or creamy makeup, such as foundation or grease pencils, which can be tough to remove and may damage the mask's finish. 

Important : Any makeup application or removal is done at your own risk (T&C Clause 37). When cleaning, use our Polisae Makeup Remover and follow our guide for safe, gentle removal — avoid oily or cream-based removers to protect the mask's vibrant colors. Note : All masks are sold 'as-is' after video approval (Clause 20), and we cannot be held liable for damage from makeup products or cleaning methods. A little care goes a long way! For professional cleaning services or repairs, contact us at query@model-industrial.com. By using makeup on your mask, you accept these terms (Clause 5). Let's keep your mask looking its best for every adventure!

12. HOW DO I CLEAN AND STORE A SILICONE MASK?

Keeping your silicone mask clean and well-maintained ensuresit stays in top condition for all your future adventures! For everyday cleaning, gently wipe the mask with a soft cloth and mild soap, rinse with water, and pat it dry. For a deeper clean, try using a baby wipe, a light spray of isopropyl alcohol wiped with a paper towel, or a mix of dish soap and warm water — just remember to avoid scrubbing, as it can damage the mask’s painted finish. 

Important : These methods are recommendations only - all cleaning is performed at your own risk (T&C Clause 37). To keep the inside fresh, use wet wipes to neutralize skinacids, then dry it with a hair dryer. After cleaning, dust the inside with talcum powder and store it in its breathable bag, stuffed with soft material like foam or tissue, away from heat and light. Note : All masks are sold 'as-is' after video approval (Clause 20). We cannot be held liable for damage from cleaning methods, storage, or modifications. Handle the mask with caution during management or storage to prevent excessive bending of the aluminum nose bridge. For professional cleaning or repairs, contact query@model-industrial.com. With proper care, your mask can maintain its quality for years! By using these methods, you accept our Terms & Conditions.

13. CAN I REPAIR OR MODIFY MY SILICONE MASK MYSELF?

If your silicone mask has minor damage, you may attempt home repairs using silicone adhesives like Sil-Poxy or GE Silicone 1 Clear - clean the area with rubbing alcohol, apply adhesive, and let cure for 24 hours. However,all masks are sold 'as-is' (T&C Clause 20), and DIY repairs void all protections (Clause 37). Model Industrial Studio assumes no liability for modified masks or unauthorized alterations (Clause 35). For professional assistance, email photos of the damage and your order number to query@model-industrial.com. We'll evaluate the damage and provide a quote if repairable, though service isn't guaranteed. Note: Approved repairs only ship after video confirmation, and we're not liable for transit damage (Clause 20). By attempting any repairs, you accept full responsibility per our Terms & Conditions. For best results, consult our studio before modifying yourmask.

ORDERING & SHIPPING

14. HOW DO I PLACE AN ORDER, AND CAN I ADD ITEMS AFTER MY ORDER  IS SUBMITTED?

Ready to bring your vision to life ? Head to our online shop, pick your favorite mask, and check out securely using a credit card (Stripe) or PayPal. All orders require full payment within 2 business days of invoicing (T&C Clause 7) - unpaid orders will be automatically canceled with a 15% fee. Don't see what you're looking for? Email us at query@model-industrial.com for assistance.

‍Important : Orders become binding upon payment confirmation (T&C Clause 53). No cancellations are permitted after production begins (Clause 14), and additional items must be placed as separate orders. While we aim for a seamless experience, all sales are final once production starts per our Terms & Conditions. We're here to help you create exactly what you need - just ensure your selections are perfect before finalizing your order!

15. CAN I EXPEDITE MY ORDER?

Need your order urgently? We'll do our best to help! Expedited production requires written approval and incurs additional fees (T&C Clause13). Contact our sales team for availability and a quote. 

‍Important : Expedited fees are non-refundable, even if delays occur due to material shortages, force majeure events (T&C Clause 40), or client-requested changes. During peak seasons, rush orders may not be available - we'll notify you immediately if this affects your request.

For time-sensitive deliveries : When production acceleration isn't possible, we offer expedited shipping (next-day / 2-day where available) for an additional charge. Note : Delivery timelines are estimates only (T&C Clause 20) - customs or carrier delays may occur. We'll provide tracking details and work closely with you to meet your deadline. All expedited services require prepayment and are subject to our standard Terms & Conditions.

16. WHEN CAN I EXPECT MY MASK AND OTHER ITEMS, AND WHAT’S THE  USUAL DELIVERY TIME?

Every mask we create is a masterpiece, crafted by hand with care and precision. For made-to-order silicone masks, production typically takes 2 business weeks (excluding holidays / force majeure events per T&C Clause 40), while in-stock items ship within 1-3 business days. Hairwork additions require an extra 1 business week.Important notes about delivery :

a) You'll receive a preview video and tracking details when your order ships.

b) Standard delivery takes 4-5 business days (estimate only).

c) We're not liable for carrier delays or customs holds (T&C Clause 20 & 62).

d) No refunds for delivery delays once production begins (Clause 14).

We'll provide an estimated timeline when you order. For deadline-sensitive projects :

i) Notify us before purchasing.

ii) Consider expedited production (if available).

iii) Review shipping options carefully.All timelines are subject to our Terms & Conditions. Rest assured, we never compromise quality for speed!

17. DO YOU SHIP INTERNATIONALLY, AND HOW WILL I KNOW WHEN MY ORDER IS DISPATCHED?

We're thrilled to bring our silicone masks to customers worldwide! Using premium couriers, we ship to most countries (excluding sanctioned regions per T&C Clause 62), with deliveries typically completing in 2-7 business days to private / business addresses (no PO Boxes). 

Important : You'll receive a tracking number upon dispatch, but all delivery timelines are estimates only — customs inspections, local regulations (T&C Clause 58), or carrier delays may extend this period. By ordering, you accept full responsibility for any import duties, taxes, or clearance fees (typically 10-30% of order value), which are never included in your payment to us. These fees must be paid directly to your local customs office upon delivery. Model Industrial Studio cannot intervene in customs processes or guarantee delivery dates (Clause 20), but we're here to assist with tracking and documentation at query@model-industrial.com. For full shipping terms, see our Terms & Conditions.

18. WILL I HAVE TO PAY CUSTOMS FEES WHEN MY PACKAGE ARRIVES?

All international shipments may incur customs duties, taxes, and clearance fees determined by your country's regulations (typically 10-30% of the declared value). By placing your order, you accept full responsibility for these fees (T&C Clause 58) - we legally declare the full value of all items and cannot adjust customs documentation. For the smoothest delivery experience, ensure your contact information is accurate so carriers can reach you. 

Important : These fees are separate from your order payment and must be paid directly to your local customs authority upon delivery - Model Industrial Studio has no control over these charges nor can we guarantee fee amounts (T&C Clause 62). For estimates, contact your customs office in advance. While we can't intervene in customs processes, we're happy to provide supporting documents at query@model-industrial.com to assist with clearance.

19. WHAT MASKS ARE AVAILABLE FOR IMMEDIATE SHIPPING?

A rotating selection of our most popular designs may be available for immediate shipment (marked "IN STOCK" on our website) and typically ship within 3-5 business days.

Important : These ready-to-ship items cannot be customized or canceled after purchase (all sales are final per T&C Clause 23), and availability fluctuates based on demand. For customcreations, we handcraft each mask to order — this takes 2 business weeks plus shipping time (see production timelines in Clause 16). All in-stock masks are sold 'as-is' after visual inspection (Clause 20) and make perfect solutions when you need a quality mask quickly. Check our website regularly or contact query@model-industrial.com for availability!

PRICING, DISCOUNTS, & POLICIES

20. WHAT IS YOUR CANCELLATION AND REFUND POLICY?

For custom silicone masks, we can only accept cancellation requests within 48 hours of order placement and before production begins, subject to a 15% fee (T&C Clause 23). Once production starts (typically within 3 business days), all sales become final — no cancellations, refunds, or design changes are permitted. Due to hygiene regulations and the custom nature of our products, returns are strictly prohibited without exception (T&C Clause 28). If you need to modify an order before production begins, email us immediately — we'll evaluate each request individually. For sizing questions or product details, our team is happy to assist before you order. All policies are governed by our Terms & Conditions (Clauses 14, 23, 27-28)  —  we recommend reviewing them carefully before purchasing.

21. DO YOU OFFER DISCOUNTS FOR BULK ORDERS OR HAVE  SALES/PROMOTIONS?

We're happy to offer custom discount packages for bulk orders of 5+ silicone products - perfect for makeup artists, event planners, and retailers. All bulk purchases require signed agreements and prepayment (T&C Clause 30), with discounts varying by order volume and complexity. For current promotion schedules and discount tiers, please refer to Clause 32 in our Terms & Conditions. We also run limited-time sales and clearance events announced through our newsletter and social media (@modelindustrial). 

I
mportant : Discounted items are final sale (no cancellations / refunds per Clause 23) and may have modified production timelines. For a personalized bulk quote or to discuss your needs, email query@model-industrial.com. Don't forget to subscribe for exclusive subscriber - only deals!

ADDITIONAL PRODUCTS & ACCESSORIES

22. DO YOU OFFER HEADFORMS OR RIGID FOAM DISPLAY HEADS FOR MASKS?

While we don't sell headforms, we recommend storing masks on standard mannequin heads (available at craft stores) in cool, dry conditions away from direct sunlight and heat sources (above 80°F/27°C may damage silicone per T&C Clause 37). For optimal preservation : 

1) Stuffthe mask with acid-free tissue when not in use, 

2) Avoid hanging by the edges long-term, and 

3) Store in the provided breathable bag if displaying isn't possible. 

Remember : Proper storage is the customer's responsibility — we can't guarantee against environmental damage (Clause 20). For personalized care tips, email us at query@model-industrial.com. We're happy to help you maintain your mask's pristine condition!

23. DO YOU HAVE ANY OTHER PRODUCTS, LIKE HANDS OR GLOVES?

In addition to our silicone masks, we currently offer medical-grade silicone gloves and foot sleeves designed for realistic effects. All accessories follow the same care guidelines and Terms & Conditions as our masks — they're sold 'as-is' after quality inspection (Clause 20) and require proper storage away from heat / direct sunlight. For commercial use of these items (film, photography, etc.), written permission is required per our licensing terms (Clause 33). Want to see current accessory options ? Check our website's "Accessories" section or email query@model-industrial.com for recommendations tailored to your needs!

MISCELLANEOUS

24. HOW CAN I STAY UPDATED ON THE LATEST MASK DESIGNS, OFFERS, AND  EVENTS?

Join our creative community for exclusive access! Follow @modelindustrial on Instagram, Twitter, and TikTok for real-time updates on new designs, limited promotions (subject to availability per T&C Clause 13), and event announcements. Subscribers to our newsletter receive early access to sales and occasional VIP discounts — you can unsubscribe anytime (see our Privacy Policy for data handling). All promotions and discounts are non-transferable and may have quantity limits (T&C Clause 32). For the most current offerings, check our website's "New Arrivals" section weekly. By engaging with our content, you agree to our Terms & Conditions and community guidelines. Don't miss a reveal — connect with us today.

25. CAN I PURCHASE A PROP OR MASK FEATURED IN YOUR CUSTOM  PROJECTS GALLERY?

Reproduction availability varies case-by-case depending on intellectual property rights and original client agreements. For licensed character designs, we cannot legally reproduce them due to copyright restrictions (T&C Clause 42). Original client-commissioned pieces may also have reproduction limitations. However, we welcome inspired custom projects - if you see a design you love, email us at query@model-industrial.com with reference images. Our artists can create something equally stunning while respecting all copyright laws (T&C Clause 35). All custom work requires a 40% non-refundable deposit (Clause 30) and signed agreement acknowledging these terms. Let's collaborate to bring your unique vision to life within legal and creative boundaries!

26. IS IT SAFE TO USE GLUE TO HELP MY MASK STICK BETTER TO MY  FACE?

We strongly advise against using adhesives with our silicone masks. Any glue application voids product protections (T&C Clause 37) and may cause permanent damage to the mask's interior lining. While specialty adhesives exist for thin silicone prosthetics, our full-coverage masks are engineered to stay secure without adhesives through precise anatomical fitting. Important : Attempting to modify the mask's fit with glue transfers all liability to the user (Clause 35) and invalidates any professional repair options. For optimal comfort and longevity, use your mask as designed - if you're experiencing fit issues, email us at query@model-industrial.com for adjustment tips before considering any modifications that might compromise your mask.

27. DO YOUR SILICONE MASKS INCLUDE EAR SPACES OR HOLES

Yes! All our masks feature precisely positioned ear spacesand ventilation holes for both optimal hearing and breathability. The discreet openings are carefully sized to maintain realism while ensuring comfort during extended wear. 

Important : While designed forfunctionality, these features don't compromise the mask's structural integrity when used as intended (T&C Clause 37). However, modifying the ear spaces voids all product protections (Clause 35). Whether you're performing on set or haunting an attraction, our designs keep you situationally aware without sacrificing your terrifying (or terrific) appearance! For special ear accommodation requests on custom orders, contact query@model-industrial.com before purchasing.

28. ARE YOU PLANNING TO INTRODUCE MORE CHARACTERS SOON?

Absolutely! We're continuously expanding our character collection with exciting new designs. While we can't share specific release dates (as production timelines vary per T&C Clause 16), we regularly debut new options throughout the year. Important :  Some designs may be limited editions or exclusive to certain seasons (availability subject to change per Clause 13). For the latest reveals, follow us@modelindustrial on social media or subscribe to our newsletter. All new characters follow our standard Terms & Conditions - we want choosing your favorite to be wonderfully difficult! Stay tuned for upcoming announcements.

For full terms, visit Terms & Conditions. Policies are binding upon order confirmation.†

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